Subject Matter Expert for ESDH and Document Management

Would you like to help strengthen the municipality's ESDH and document management?

The Municipality of Sermersooq is in the process of strengthening IT and Digitalization. We want more overview, better workflows, and more knowledge sharing internally within the municipality.

Therefore, we are looking for a professional responsible for ESDH and document management.

The position is for you who have experience with ESDH, document management, case processing, user training, or municipal workflows — and who want to help make the area more manageable and user-friendly.

You will become part of IT and Digitalization and will play an important role in strengthening the municipality's ESDH area and the internal support surrounding it.

About the position:

• As the subject matter expert for ESDH and document management, you will help ensure that the municipality's ESDH work functions well in everyday life. It is about the system, the users, the workflows, and the documentation that needs to be in place.
• You will help create common guidelines, good workflows, and better support for the employees who use ESDH in their daily work.
• An important part of the position will also be to help build more internal knowledge about GO/ESDH, so that the municipality is stronger in the long run with its own competencies.
• You will collaborate with administrations, managers, super users, system owners, suppliers, and the internal support function.

Your tasks:

• You will have professional responsibility for the municipality's ESDH area and document management. This means, among other things, that you will be involved in developing and maintaining guidelines, workflows, and standards for the use of ESDH.
• You must support proper journaling, document management, and traceability, and you must advise and assist administrations, managers, and employees in the use of ESDH.
• You will also be involved in building a network of super users and local ESDH managers, creating teaching materials, and conducting training for users and super users.
• In addition, you should follow up on errors, improvement needs, and good workflows, engage in dialogue with suppliers, and contribute to better documentation and knowledge sharing in IT and Digitalization.
• The position may also involve support for the support team in particularly complex or cross-cutting ESDH cases.

We imagine that you:

• We imagine that you have good experience with ESDH, document management, case processing, or public administration.
• You may have worked with user training, guidance, or support, and you have a good understanding of municipal workflows.
• You are good at creating an overview and structure, and you can explain things in a way that others can use in their daily lives. You can collaborate with many different people and thrive on taking responsibility.
• It is an advantage if you have experience with GetOrganized/GO or other ESDH systems. However, the most important thing is that you have a good understanding of document management, workflows, and user needs.

We offer:

• We offer a position where you have the opportunity to make a difference in everyday life.
• You will become part of IT and Digitalization and play an important role in strengthening the municipality's ESDH, document management, and internal support.
• You will have the opportunity to influence the ESDH area, build common guidelines and workflows, collaborate closely with IT, management, administrations, and super users — and help create better overview, quality, and documentation in the municipality.

About you as a person:

• You thrive with responsibility and in creating order where there is a need for structure.
• You are professionally strong, but also practical. You can work with common workflows and help people in their daily lives.
• You can say things clearly, but do it with respect for those you are collaborating with.
• You want to be part of building something up, and you can see the value in good document management and good support making everyday life easier for both employees, managers, and citizens.
• Being bilingual in Greenlandic and Danish is an advantage, but not a requirement.

Criminal record:

This position is subject to the law requiring the collection of a criminal record. According to the law, employment can only begin once the municipality has received a criminal record. We would therefore like to point out that the start date can only be agreed upon once the municipality has received the criminal record from the police.

Salary and employment conditions:

Salary and employment conditions are in accordance with the applicable agreement between the Government of Greenland, in accordance with the agreement/collective agreement in force at the time of appointment between the Government of Greenland and the relevant negotiating organization.

The employment will be subject to a 3-month probation period.

Housing:

No housing can be provided for the position.

Further information can be obtained from:

If the position interests you, you are welcome to contact us for further information about the position and associated tasks at:

Department Manager Ivalo Hansen Brandt, phone +299 36 73 12 or email: ks89ivbr@sermersooq.gl

Application:

Application marked with Job no. 684-26, and attached diploma and documentation of previous employment, etc. must be uploaded before the deadline expires.

Application deadline July 31, 2026, at 12 PM.

How to apply:

Applications must be submitted electronically via the link at the bottom of this page, where you can attach your application and CV.