Customer Consultant

FOR THIS POSITION For our customer store INImut in Sisimiut, we are looking for a skilled colleague who is passionate about customer service and wants to make a difference.

You will be responsible for the first contact with our customers, and therefore you should thrive on providing good service and be ready to answer questions about everything from waiting lists to rental rules.

Your primary work tasks will be:

·       Daily operation of INImut

·       Telephone service

· Receiving and servicing as well as processing tenants' inquiries, both personally, in writing, and by phone.

·       Forwarding of questions regarding case processing, operations, and property services

·       Responsibility for the distribution of incoming mail

·       Participation in meetings

·       Ad hoc tasks in the department

Professional and committed regardless of the nature of the task

We are looking for a Customer Consultant who is driven by the desire to provide good service and has relevant experience in customer service. You are proactive, outgoing, empathetic, patient, and engaged in what you do. Additionally:

·       do you thrive in communication and can you translate rules and guidelines into easily understandable language both personally, over the phone, and in writing

·       are you responsible and work towards common goals

·       do you have a good knowledge of general IT systems

·       are you flexible, service-minded, and have a good mood

·       masters the Danish and Greenlandic languages in speech and writing

·       are you punctual and arrive on time

We have high employee satisfaction, where overall job satisfaction in the company is great. Additionally, there is a strong focus on collaboration across professional boundaries, which is why we offer a varied and challenging job with many collaboration opportunities and good possibilities for professional and personal development. We place great emphasis on a good working atmosphere, and we have an informal and relaxed tone of communication.

An attractive workplace

We are continuously working to be an attractive workplace and offer benefits such as special vacation days, subsidies for exercise, and health insurance.

In 2026, we will run a pilot project with reduced working hours, which means a workweek of 37 hours per week.

INI has a strong focus on competence development and we can offer a workplace with opportunities for professional and personal growth.

We offer a workplace with generally high employee satisfaction. We place great emphasis on a good work environment and collaboration across teams.

We focus on our values: Responsibility, Commitment, Respect, and Professionalism.

Employment conditions:

Salary and employment in accordance with the applicable collective agreement between the Greenlandic Government and S.I.K. No housing is provided for the position.

Appointment:

1 August 2026 or after further agreement.

Interested in the job?

If you would like to hear more about the job, you are very welcome to contact Customer Service Manager Henni Jensen at the email address hvi@ini.gl.

We look forward to receiving your application along with a CV and other relevant documents including a criminal record electronically by July 8, 2026.

We look forward to hearing from you.