Department Manager for Newly Established Support Department

The Municipality of Sermersooq is seeking a skilled and dedicated department head for a newly established support department.

The support department is a newly established branch of the IT department and will be a central function of great importance for both employees, managers, and citizen-facing areas in Kommuneqarfik Sermersooq. The department will function as first- and second-line support and handle inquiries from the municipality's employees regarding, among other things, IT, systems, equipment, and digital work tools.

As department manager, you will have overall responsibility for the operation, development, and management of the support department. You will also be a cultural bearer and have the opportunity to shape the department to best address the support tasks.

The position is a full-time role with direct reporting to the IT manager.

The content of the position:

As the head of the Support Department, it is your responsibility to build, structure, and ensure that the department fulfills its support tasks, so that everyone in Kommuneqarfik Sermersooq can serve our citizens. Your areas of responsibility will include, among other things:

·Personnel management of support staff (recruitment, well-being, competency development, and performance).

Establish structure, processes, and workflows in a new department.

Ensure stable operations and high quality in support deliveries.

Develop service concepts, SLAs, and measurement points for quality and response times.

Create a strong service culture with a focus on user experience.

·Prioritize and coordinate tasks and resources

·Collaboration closely with the municipality's professional areas, management, and external suppliers

Identify improvement opportunities and drive continuous optimization.

Expectations for applicants:

We expect you to have a professional background that enables you to build and structure a support department. In addition, we emphasize:

·Has experience in management — preferably from support, IT, service functions, or similar

Thrives in a developmental role where not everything is defined from the start.

Is structured and good at creating overview and direction.

Has strong collaboration and communication skills

Understands the balance between operations, service, and development.

·Has an eye for both people, processes, and quality

Is solution-oriented and maintains calm and overview — even when the pace is high.

Experience from a politically governed organization or the public sector is an advantage, but not a requirement.

We also emphasize that you:

·Is stable, quality-conscious, and has an eye for detail

Can handle many balls in the air without losing perspective.

Communicates clearly and distinctly both in writing and verbally.

·Works independently, responsibly, and service-oriented

Demonstrates flexibility regarding tasks and ongoing adjustments in work distribution.

Ability to work focused and structured in a hectic everyday life

·Actively contributes to continuously developing and improving our task resolution

Is good at collaborating broadly

• Being bilingual in Greenlandic and Danish is an advantage, but not a requirement.

We offer:

A challenging job with the opportunity to influence the content and have a large, independent responsibility in an organization in development and change. We emphasize a solid onboarding process for both the job and workplace and strive to ensure a good collaborative climate with close managerial support as well as room for initiative and creativity. In addition, we offer:

A key role in the establishment of an important function for the municipality.

·Great influence on structure, workflows, and culture

A daily life with both strategic and operational tasks.

A work environment focused on collaboration, professionalism, and development.

·Opportunity for certification in project management, systems, or other relevant courses

Opportunity for professional and personal development

Criminal record:

This position is subject to the law on the obligation to obtain a criminal record. According to the law, employment can only begin once the municipality has received a criminal record. We would therefore like to point out that the start date can only be agreed upon once the municipality has received the criminal record from the Police.

Salary and employment conditions:

Salary and employment conditions are in accordance with the applicable collective agreement between the Government of Greenland, in accordance with the agreement/collective agreement in force at the time of appointment between the Government of Greenland and the relevant negotiating organization.

The employment will be with a 3-month probation period.

Housing:

A staff housing can be provided for the position, for which a deposit and rent, utilities, etc. will be paid according to the applicable rules for rent payment in the Greenland Self-Government and the municipality's properties in Greenland. If permanent staff housing cannot be made available immediately upon commencement, employees entitled to temporary housing will be offered a temporary rental unit, for which rent, utilities, etc. will be paid in accordance with the above. For further information about rent, including utilities, etc., please refer to the information at: www.iserit.gl

The start date depends on when a staff accommodation is available. A relocation travel allowance and moving expenses for household goods are provided in accordance with applicable regulations.

Further information can be obtained from:

If the position interests you, you are welcome to contact us for further information about the position and related tasks at:

IT manager Jóhan H. Dam-Davidsen, phone +299 52 91 02 or email: jdda@sermersooq.gl

Application:

Application marked with Job no. 200-26, and attached educational certificate and documentation for previous employment, etc. must be uploaded before the deadline expires.

How to apply:

Applications must be submitted electronically via the link at the bottom of this page, where you can attach your application and CV.