Customer Consultant

About the job

We are looking for a service-minded and structured customer consultant for the Order department in the Customers & Services division.

As a customer consultant, you will become an important part of our daily operations, where you ensure professional customer service for Tusass' private and business customers.

You will work with processing teleproduct orders, creating and modifying subscriptions, as well as maintaining customer data.

In addition, you provide internal support to Field Service and store staff, ensuring that orders are processed correctly and efficiently – with a focus on quality and customer satisfaction.

Your qualifications

We imagine that you:

• Has experience in customer service and thrives on direct customer contact.
• Communicates clearly and professionally in Greenlandic, Danish, and English – both orally and in writing.
• Is good at solving problems and making decisions quickly and effectively.
• Shows empathy and patience in dialogue with customers.
• Can multitask and prioritize tasks in a busy everyday life
• Has technical understanding and can collaborate with both internal and external partners.
• Is flexible and willing to support tasks across departments when the need arises.
• Be part of our afternoon shifts, which we take turns covering.

• An exciting job with varied tasks and close collaboration with colleagues throughout the organization.
• Opportunity to make a difference for our customers and contribute to efficient service.
• A work environment focused on collaboration, quality, and development.
• Salary and employment conditions according to the applicable collective agreement
• Opportunity for professional development and sparring with experienced colleagues

The start date is as soon as possible, but we are of course waiting for the right candidate.

Send CV and application via the application button to the right.

We do not accept applications via email.

If you have questions about the position, you are welcome to contact Customer Service Manager Tippu Kielsen Blytmann at email dkt@tusass.gl

We look forward to hearing from you.

Apply