IT supporters with a desire to provide excellent service to colleagues and partners

The Digitalization Agency is looking for supporters for our 1st and 2nd level support. The support covers tasks for the entire Self-Government.

Are you the person who can help your colleagues with their IT problems and always have a smile on your face – even when things get busy – then you are the one we are looking for. The Digitalization Agency provides support and operational assistance to all colleagues in the Self-Government and, to some extent, also to external partners and other public authorities – and we need more hands on deck.

Who are we?

The Digitalization Agency sets the direction for a secure digital future for Greenlandic society and leads the development of secure, standardized digital solutions. At the Digitalization Agency, we work both on the digitalization of Greenland and the IT operations of Greenland's Self-Government.

This means that we manage and implement projects ranging from self-service solutions for citizens to changes in our IT infrastructure to support for laptops, mobile phones, etc., so the tasks will be diverse.

We are about 30 colleagues in the agency, who not only collaborate but also help each other across disciplines.

We are looking for you who…

• Are positively inclined
• Are good at collaborating – both with people you know and those you have yet to meet
• Have a can-do attitude – even when the to-do list grows
• Are eager to learn new things and meet new people
• May have experience with IT support from previous roles and can directly join our 1st or 2nd level support

Your tasks will include...

• Setting up new machines
• Creating user accounts
• Preparing documentation
• Issuing access cards
• Troubleshooting
• Collaborating with colleagues and external consultants
• Inventory management
• And much more

…all within Greenland's largest organization.

You will be part of a VIP duty roster that rotates within the department.

We envision that you…

• Think that structure and documentation are more friend than foe
• Can work in teams with different expertise without losing overview
• Can assist anyone who reaches out – and otherwise take their inquiry and find the right colleague who can help
• Are loyal to colleagues and our goals
• Speak and write Greenlandic, Danish, and English

If you do not have experience with IT support, we have the opportunity to offer you an apprenticeship – so do not hesitate to apply if you come without experience, as long as you have the motivation and eagerness to learn.

We offer

• A workplace where development – both professional and personal – is a natural part of everyday life
• Colleagues who take both work and community seriously

Salary and employment conditions

Salary and employment conditions in accordance with the agreement/collective agreement applicable at the time of commencement between Greenland's Self-Government and the relevant negotiating organization.

Housing

Unfurnished staff housing can be allocated for the position according to the rules in force at any time. Rent and deposit are paid according to the rules in force for the allocated housing. The staff housing is linked to the employment relationship and must be vacated upon termination of the employment relationship.

Rent and housing standards may vary depending on the age of the housing, ownership conditions, etc. There may be a waiting period for the allocation of permanent staff housing, which is why temporary accommodation may occur, including in smaller co-housing communities or hotel apartments, for which taxation applies.

Application and interviews

We are continuously inviting for interviews and hiring when we have found the right candidates. Start date as soon as possible – but we are happy to wait for you.

Submit your application, CV, educational and course certificates, and other relevant documents by clicking "Send application." We do not accept applications via email.

Want to know more?

Further information about the position can be obtained by contacting Team Leader René Broberg, tel. +299 34 58 90, rebr@nanoq.gl or IT Manager Nicolai Ramskov Galamba, tel. +299 48 21 21, email: nrg@nanoq.gl

About Naalakkersuisut

If you are looking for challenges and want to influence everyday life through your work and help shape the future, then a job with Greenland's Self-Government is for you.

We expect great responsibility and value professional qualifications, a sound analytical approach to things, and adaptability highly among our employees. Additionally, your ability to structure your day and maintain an overview is important.

Greenland's Self-Government consists of a Central Administration with more than 650 employees spread across several departments as well as a number of decentralized units. Together, we are more than 2500 people associated with Greenland's Self-Government. The task of the Central Administration is to provide Naalakkersuisut (the government) with a solid political decision-making basis and to implement the political decisions.

You can read more about Greenland's Self-Government at http://www.naalakkersuisut.gl