Manager for Customer Center

Would you like to lead a central part of Tusass' customer-facing organization and help create good and cohesive customer experiences throughout Greenland?

As Head of Customer Center, you will be responsible for a broad area that spans from Customer Service and stores to order processing, mail and package logistics, as well as collaboration with partner stores and distribution partners across Greenland.

The position is based in Nuuk, reports to the Commercial Director, and is part of the leadership team for Customers & Services. You will be responsible for a total of 57 employees, of which five report directly to you.

About the position

As Head of Customer Center, you must ensure that customers experience Tusass as one cohesive organization with professional and efficient service—regardless of where and how they meet us.

You will gradually take overall responsibility for:

• Customer service and order processing

• Tusass' three stores

• the daily operation of mail and package logistics

• collaboration with partner stores and distribution partners across Greenland

• larger customers within the logistics area

• budgets, goals, results, and KPIs

• management and development of employees and the overall service culture

A significant part of the role is to create coherence across areas and ensure clear priorities, efficient operations, and high quality in the customer experience. At the same time, you will help continuously develop workflows and services, so the Customer is at the Center of our decisions and processes.

A special opportunity for a thorough handover

Our current Head of Customer Center will continue in a transition period, during which responsibility will gradually be transferred to you.

This gives you the opportunity to get to know the organization, the employees, the operations, and the various parts of the area of responsibility thoroughly, while you gradually take on greater responsibility.

The handover will take place according to a clear plan and as you build insight into the area and are ready to take over the individual areas of responsibility. The goal is for you to take over the overall responsibility for the Customer Center area.

Both you and the current Head of Customer Center report to the Commercial Director and are part of the leadership team for Customers & Services.

We are looking for you who…

We are looking for an experienced leader who can achieve results through others and at the same time thrives close to daily operations.

Your background may be within management, customer service, sales, retail, or logistics. A leadership education as well as education or experience in sales and/or logistics will be an advantage.

You are clear about goals and expectations, follow up on results, and at the same time manage to create engagement and development among your employees. You naturally collaborate across the organization and have an understanding of different professional and cultural perspectives.

Knowledge of Greenlandic conditions will be a clear advantage, as will proficiency in Greenlandic, Danish, and English.

Practical information

The position is based in Nuuk.

We strive to fill the position as soon as possible, but we are happy to wait for the right candidate.

Application process

The position can be applied for by sending a CV and application via the button on the right.

We do not accept applications by e-mail.

We process incoming applications continuously, just as interviews are conducted continuously. The position will be filled when the right candidate is found.

If you would like to know more about the position, you are also welcome to contact the Commercial Director, Nikolaj Christoffersen, at NICH@tusass.gl.

About Tusass

Tusass is Greenland's national telecommunications and postal company headquartered in Nuuk. We connect people, businesses, and communities through mobile networks, broadband, internet, mail, and logistics—and we cover all inhabited areas of Greenland through an extensive network of cable, radio, and satellite connections.

We consist of approximately 350 employees across the country and provide communication solutions that are crucial for both everyday life and the development of Greenlandic society.

In 2025, we celebrated the company's 100th anniversary, but only since 2021 have we borne the name "Tusass," which means "we will be heard." The name reflects our purpose: to create connections—both technologically and humanly.