Customer Operation Manager – Cargo

ARE YOU READY TO LEAD THE DAILY CUSTOMER-FACING OPERATIONS OF OUR CARGO BUSINESS AND ENSURE AN EFFICIENT AND CUSTOMER-ORIENTED HANDLING OF AIR FREIGHT?

Then you might be our new Customer Operation Manager – Cargo.

About the position

Organizationally, you are placed in this commercial department and report to the Cargo Sales Manager.

You will have the overall responsibility for ensuring safe and efficient customer handling of our air freight throughout the process from cargo booking to delivery. You will act as a link between customers, ground handling partners, and internal departments at Air Greenland.

The position consists of both personnel management as well as operational and planning tasks, and you lead the Customer Support team with 2 employees.

Your main tasks

• Responsibility for booking, cargo planning, and capacity management
• Coordination with action agents, line stations, and other partners.
• Customer and agent contact, including support, tracing, claims, and complaints
• System and process responsibility for cargo production systems
• Economic follow-up and ensuring correct invoicing
• Staff management, sparring, and contribution to business development

• Has experience in management and logistics – preferably air freight forwarder
• Has strong system and process understanding
• Works in a structured manner and thrives in a hectic operational everyday life.
• Is customer-oriented and communicative in Greenlandic, Danish, and English.

• A central role in a socially critical transportation business
• Significant influence on operations and development
• A varied everyday life with a broad contact surface
• A challenging position in an exciting department in a dynamic company, with good opportunities for personal and professional development.
• Compensation will be in accordance with the requirements of the position on individual terms. In addition, there will be annual vacation travel for the family as well as an attractive insurance package, which includes full-time accident insurance, group life insurance, and hospital coverage insurance.

If the position interests you, we look forward to receiving your application and CV as soon as possible via our recruitment system.

Interviews are held continuously, and the position will be filled when the right candidate is found.

If you have questions about the position, you are welcome to contact the hiring manager, Cargo Sales Manager Søren Nørsø, at phone number 53 33 34 for an informal dialogue.

We work for a diverse and inclusive workplace and encourage all qualified candidates to apply for the position – regardless of gender, age, ethnic background, religion, or other factors.