Customer Service Representative

SEARCH THIS POSITION Start a career at SISA Pension – paid education, trips to Copenhagen, and a strong community

On behalf of SISA Pension, Landau Headhunting is seeking a new customer service representative for a paid training position. SISA Pension promises short decision-making paths, significant influence, and an informal, pleasant community.

SISA Pension is the entire pension fund of Greenland, but in the office, it is just a small team where everyone knows each other, helps each other, and works together. There is a short distance from idea to action, and you will quickly feel that your ideas and input are heard.

At SISA Pension, we believe that a good workplace is about more than just tasks. Therefore, we are focused on creating a strong community that allows for both professional development, collaboration, and social activities. SISA Pension aims to be a place where people look forward to coming to work, grow together, and take care of each other.

The educational program

You don't need to know anything about pensions when you start. SISA Pension provides thorough training, and at the same time, you begin a pension-related education that is paid for by SISA.

The education takes place over several modules over approximately 4 years in collaboration with the company's Danish partners and involves trips to Copenhagen, where you will be taught by specialists from the pension industry. Between the modules, you will work at SISA in Nuuk, where you will apply your new knowledge in practice alongside your colleagues.

The further you progress in your education, the more and more complex tasks you will be responsible for. SISA Pension invests in your development because they want you to be a part of SISA for many years.

Your workplace and your educational journey

Your permanent workplace is in Nuuk. Here, you will become part of Member Services, where from day one you will receive a thorough introduction to the work and become part of a team that supports you throughout the entire training process.

Between the educational modules, you work on tasks that are closely related to what you learn in the program. This way, you have the opportunity to translate theory into practice in your daily life, and as your skills develop, you take on greater responsibility and more professionally challenging tasks.

As you develop your skills through the education, you will, among other things, work with:

• advice to members on pension and insurance
• telephone and written customer service
• processing of applications and administrative tasks
• establishment and modification of pension and insurance schemes
• processing of payouts and insurance cases
• collaboration with employers and partners
• development and improvement of SISA's workflows
• and much more

You don't need to know the pension industry in advance – SISA will teach you that.

The most important thing is that you are eager to learn new things and develop yourself. During the education, you will receive instruction in Denmark, while in your daily work at SISA, you will learn to apply the professional knowledge to Greenlandic conditions together with your colleagues.

We imagine that you:

• speaks and writes Greenlandic and Danish. English is an advantage, but not a requirement.
• curious and eager to learn new things
• works independently and in a structured manner
• takes responsibility and follows your tasks through to completion
• enjoy helping people and providing good service
• contributes positively to the community and collaboration with your colleagues
• want to develop yourself both professionally and personally
• understands the value of being part of a small team where you rely on each other

What do you get?

SISA Pension offers a job and a paid education in one complete package – with plenty of professional and personal challenges, skilled colleagues, and many inspiring interfaces with Greenlandic society. Moreover, it is a job with attractive conditions and competitive salary based on qualifications.

As a rule, there is no accommodation included with the job.

Interested?

Apply for the position by clicking the application button where you can upload your application and your CV.

If you have questions about the position, you are welcome to contact Mette Landau from Landau Headhunting at mobile: +45 2190 2188.

Landau Headhunting manages the recruitment process, and applications will be reviewed continuously. We reserve the right to invite candidates before the application deadline expires.

We look forward to hearing from you!

Read more at: www.sisa.gl/dk/