Assistant Camp Manager

About the Role

As Assistant Camp Manager, you will support the Camp Manager in all aspects of camp life, from the smooth running of daily operations to delivering a memorable and high-quality guest experience. You will work closely with the Camp Manager and all camp staff, taking an active role in coordinating activities and logistics, and stepping in to lead the team when the Camp Manager is unavailable. The role requires strong organisational skills, a proactive attitude, and the ability to work effectively in a remote and fast-paced Arctic environment.

 Guest Experience

•Support the delivery of a welcoming and comfortable stay for all guests.

•Assist in coordinating guest-facing services, including tours, dining, and accommodation.

•Respond promptly and professionally to guest needs and concerns, escalating to the Camp Manager where appropriate.

•Help to maintain a warm, welcoming, and professional atmosphere across all camp areas.

 Operations Support

•Assist the Camp Manager in overseeing daily camp operations and ensuring all departments run smoothly.

•Support coordination with the Chef to ensure meal planning and service meet the Company’s standards.

•Assist in maintaining camp facilities, including restaurant tent, accommodation areas, and outdoor spaces, to a high standard of cleanliness and presentation.

•Support the management of camp equipment, including fire pans and other operational items.

•Assume full operational responsibility for the camp in the Camp Manager’s absence.

 Staff Support and Supervision

•Support the Camp Manager in supervising and motivating all camp staff, including the Chef, Chef’s Helper/Waiter, Skippers, and other team members.

•Assist in conducting daily staff briefings to review guest arrivals, schedules, and planned tours.

•Help with onboarding and orientation for new staff members.

•Assist in addressing performance issues, escalating to the Camp Manager as appropriate.

•Foster a collaborative and positive working environment. 

Logistics and Coordination

•Assist in coordinating tour logistics, working with hosts, chefs, and skippers.

•Support the booking and confirmation of subcontractor services including boat trips, transfers, hotel stays, and restaurant reservations.

•Assist with purchasing and waste management in coordination with the Logistics and Supply Coordinator.

•Help organise airport pick-ups and transport logistics for staff and guests.

Compliance and Administration

•Assist in ensuring all camp operations comply with applicable Greenlandic laws and regulations, including health and safety requirements.

•Support compliance with local registration and employment regulations for foreign employees at the camp.

•Maintain accurate records as required by the Company and applicable law.

Candidate Requirements

•Experience in camp management, hospitality, or a similar operational role preferred.

•Strong organisational skills and the ability to manage multiple tasks effectively.

•Excellent communication and interpersonal skills, with a friendly and professional manner with both guests and staff.

•Ability to work efficiently in a fast-paced, high-pressure, and remote environment.

•Strong problem-solving skills and ability to remain calm and effective in emergencies.

•Willingness to step into a leadership role when required.

•Flexibility and adaptability, with the ability to take on a variety of tasks as needed.

•Willingness to work long hours and potentially irregular schedules, as the role requires.

•Physical stamina and ability to work in various weather conditions, including the Arctic environment.

Interest in Arctic nature, outdoor activities, and Greenlandic culture is an advantage.