Camp Manager

About the Role

As Camp Manager, you will play a pivotal leadership role at Nomad Greenland’s camp operations. You will be responsible for overseeing all aspects of camp life, from ensuring smooth daily operations to creating a memorable and high-quality guest experience. You will work closely with all camp staff, coordinating activities, managing logistics, and leading the team to deliver exceptional service in a unique Arctic environment.

Guest Experience

•Ensure guests feel welcome and comfortable throughout their stay.

•Coordinate all guest-facing services, including tours, dining, and accommodation, to the highest possible standard.

•Respond promptly and professionally to guest needs and concerns.

•Create a warm, welcoming, and professional atmosphere in all camp areas.

 Operations Management

•Oversee all daily camp operations, ensuring efficient and smooth running of all departments.

•Coordinate with the Chef to ensure meal planning and service meet the Company’s standards.

•Ensure camp facilities, including restaurant tent, accommodation areas, and outdoor spaces, are maintained to a high standard of cleanliness and presentation.

•Manage the use and maintenance of camp equipment, including fire pans and other operational items. 

Staff Leadership and Management

•Lead, supervise, and motivate all camp staff, including the Chef, Chef’s Helper/Waiter, Skippers, and other team members.

•Conduct daily staff briefings to review guest arrivals, schedules, and planned tours.

•Provide onboarding and orientation for new staff members.

•Address performance issues promptly and fairly, escalating to the CEO as appropriate.

•Foster a collaborative and positive working environment. 

Logistics and Coordination

•Coordinate all tour logistics, working with hosts, chefs, and skippers to organise a variety of activities for guests.

•Book and confirm subcontractor services including boat trips, transfers, hotel stays, and restaurant reservations.

•Manage purchasing and waste management in coordination with the Logistics and Supply Coordinator.

•Organise airport pick-ups and transport logistics for staff and guests.

 Compliance and Administration

•Ensure all camp operations comply with applicable Greenlandic laws and regulations, including health and safety requirements.

•Ensure compliance with local registration and employment regulations for any foreign employees at the camp.

•Maintain accurate records as required by the Company and applicable law.

Candidate Requirements

•Strong leadership and people management skills, with the ability to motivate a diverse team.

•Excellent communication and interpersonal skills, with a friendly and professional manner with both guests and staff.

•Prior experience in camp management, hospitality, or a similar operational leadership role preferred.

•Ability to work efficiently and effectively in a fast-paced, high-pressure, and remote environment.

•Strong problem-solving skills and ability to manage emergencies calmly and effectively.

•Flexibility and adaptability, with the ability to take on a variety of tasks as needed.

•Willingness to work long hours and potentially irregular schedules, as the role requires.

•Physical stamina and ability to work in various weather conditions, including the Arctic environment.

•Interest in Arctic nature, outdoor activities, and Greenlandic culture is an advantage.