Lead Guide

About the Role

As Lead Guide, you will play a pivotal role at Nomad Greenland’s camp operations, delivering an exceptional experience for guests while also taking full responsibility for all other guides at the camp. You will lead tours in Greenland’s unique Arctic environment, manage all aspects of the guiding team’s coordination and planning, and work closely with camp management to ensure a seamless and memorable stay for every guest.

Guest Experience

•Lead guests on private and group tours, ensuring their comfort, safety, and enjoyment throughout.

•Engage guests through authentic storytelling, sharing insights into local culture, nature, and history.

•Respond promptly and professionally to guest needs and concerns.

•Create a warm, welcoming, and engaging atmosphere in all guest interactions.

•Ensure guests are fully informed of available activities, amenities, and daily programmes.

Guiding and Tour Operations

•Lead both private and group tours, adapting to varying skill levels, interests, and group dynamics.

•Monitor weather and environmental conditions daily, adjusting plans as necessary to ensure guest safety.

•Coordinate last-minute itinerary changes in a calm and professional manner.

•Accompany guests to other locations as required.

•Write a guest experience report after each stay for Company records and agent feedback.

Guide Team Management

•Take full responsibility for all other guides at the camp, including their coordination, scheduling, planning, and day-to-day management.

•Mentor and support guides at all experience levels, providing practical advice, route knowledge, and storytelling techniques.

•Conduct pre-tour briefings and post-tour debriefings with the guiding team to maintain standards and share learnings.

•Serve as the primary liaison between the guiding team and camp management.

•Ensure all guides adhere to Company safety procedures, service standards, and guest interaction protocols.

•Step in to cover guiding duties when unexpected situations require it.

 Compliance and Administration

•Ensure all guiding operations comply with applicable Greenlandic laws and regulations, including health and safety requirements.

•Maintain accurate records and reports as required by the Company and applicable law.

 Candidate Requirements

•Proven experience as a guide, preferably in remote or outdoor settings.

•Strong leadership and mentoring skills, with the ability to train and support other guides.

•Excellent communication and interpersonal skills, with a friendly and approachable manner with both guests and colleagues.

•Ability to create a warm, authentic, and engaging atmosphere for guests.

•Highly organised and detail-oriented, capable of managing multiple tasks and responsibilities.

•Comfortable working in a dynamic, fast-paced environment with irregular schedules and last-minute changes.

•Physical fitness and ability to participate in demanding hikes and outdoor activities.

•Experience in kayaking is a plus, but not mandatory.

•Hospitality or tourism experience with a strong focus on customer service.

•Fluent in English; additional languages are a plus.

•Ability to remain calm under pressure and assist with problem-solving during challenging situations.

•Interest in Arctic nature, outdoor activities, and Greenlandic culture is an advantage.