Guide

About the Role

As a Guide, you will be an essential part of Nomad Greenland’s camp operations, delivering memorable and high-quality experiences for guests in a unique Arctic environment. You will conduct tours, engage guests through storytelling and local knowledge, and contribute to a warm and professional atmosphere throughout their stay. You will work as part of the guiding team, reporting to the Lead Guide and following their coordination and planning to ensure every guest experience meets the Company’s high standards.

 Guest Experience

•Guide guests on private and group tours, ensuring their comfort, safety, and enjoyment throughout.

•Engage guests through authentic storytelling, sharing insights into local culture, nature, and history.

•Respond promptly and professionally to guest needs and concerns during tours, escalating to the Lead Guide where appropriate.

•Create a warm, welcoming, and engaging atmosphere in all guest interactions.

•Ensure guests are informed of available activities, amenities, and daily programmes.

 Guiding and Tour Operations

•Conduct both private and group tours, adapting to varying skill levels, interests, and group dynamics.

•Follow tour plans and itineraries as set by the Lead Guide, and communicate promptly if conditions require adjustments.

•Monitor weather and environmental conditions and report any safety concerns to the Lead Guide immediately.

•Accompany guests to other locations as required.

•Write a guest experience report after each stay for Company records and agent feedback.

 Team Collaboration

•Work as an active and cooperative member of the guiding team, supporting fellow guides and the Lead Guide.

•Attend and participate in all pre-tour briefings and post-tour debriefings as directed by the Lead Guide.

•Follow all instructions provided by the Lead Guide regarding routes, guest handling, safety, and service standards.

•Communicate issues, challenges, or guest concerns promptly to the Lead Guide.

•Be available to assist or cover guiding duties if requested by the Lead Guide or Camp Manager.

 Compliance and Administration

•Follow all applicable Greenlandic laws and regulations relevant to guiding operations, including health and safety requirements.

•Maintain accurate records and reports as required by the Company and applicable law.

 Candidate Requirements

•Experience as a guide, preferably in remote or outdoor settings.

•Excellent communication and interpersonal skills, with a friendly and approachable manner with both guests and colleagues.

•Ability to create a warm, authentic, and engaging atmosphere for guests.

•Comfortable working in a dynamic, fast-paced environment with irregular schedules and last-minute changes.

•Ability to follow direction and work effectively as part of a team.

•Physical fitness and ability to participate in demanding hikes and outdoor activities.

•Experience in kayaking is a plus, but not mandatory.

•Hospitality or tourism experience with a strong focus on customer service.

•Fluent in English; additional languages are a plus.

•Ability to remain calm under pressure and assist with problem-solving during challenging situations.

•Interest in Arctic nature, outdoor activities, and Greenlandic culture is an advantage.